Personal Effectiveness

Fhome
Micro-learning: Mastering Meetings and Groups
Screenshot 2022 01 06 at 10
Micro-learning: Leading with Stories
Critical Thinking
Micro-learning: Critical Thinking
Screen Shot 2020 09 23 at 17
Micro-learning: Natural Networking
Influencepaperplane
Micro-learning: Influencing Well
If Then New
Design (and share) your If > Then statements, for a purposefully prompt towards action
Catherine Allison
How to influence decisions and boost gravitas with your voice
Video
Screen Shot 2020 12 18 at 06 47 18
Upping your gravitas by silencing your inner critic and amplifying your inner coach
Video
Screen Shot 2017 02 16 at 14 21 34
How to check your writing for clarity
Video
Bennew
Using the 'Rule of Three' to communicate memorable ideas
Video
Screen Shot 2017 02 18 at 19 45 51
How to pause when presenting
Video
Screen Shot 2017 02 18 at 19 48 20
Working with eye contact
Video
Screen Shot 2017 02 18 at 19 51 58
The power of plain language in presentations
Video
Screen Shot 2017 02 18 at 19 55 14
The power of 'You' in writing
Video
Screen Shot 2017 03 22 at 16 15 14 min
What designers need to know about microcopy
Video
Screen Shot 2017 03 23 at 11 19 36 min
Skills and mindsets for making mentoring meaningful
Video
RG
Setting mentoring relationships up for success
Video
Liz
The impact of coaching, and it's distinction from mentoring
Video
Sw
Practical pointers for authentic leadership
Video
Hilary
Coaching, and creating coaching cultures
Video
Ingrid1
Vocal confidence warm up exercises
Video
Ingrid2
Vocal techniques for clearer articulation
Video
Screen Shot 2020 11 20 at 06 38 02
Growth Mindset Mantras
Tool
Screen Shot 2021 02 05 at 06 50 58
How to command an on-screen presence
Video
Screen Shot 2021 02 05 at 06 59 41
How to start writing
Video
Screen Shot 2021 02 05 at 07 02 46
The secret to a successful Tone of Voice
Video
Screen Shot 2021 02 05 at 07 16 19
How to write with authority for brands
Video
Screen Shot 2021 02 09 at 07 18 53
Keep it simple. Quick and effortless copywriting
Video
Screen Shot 2021 02 09 at 07 26 04
Writing in the active voice
Video
NO
Course Pack: The art of saying No (and how to say Yes)
Presenting
Course Pack: Purposeful presenting
Behave
Course Pack: Behavioural Insights
Charm
Course Pack: Charm School
GRO Wicon
eCourse: Go with the GROW model
Listening Pair Icons
eCourse: Are you listening?
Mentoringpairicons
eCourse: Meaningful Mentoring
Leadership Icon 2
eCourse: Leadership Styles, a primer
Charm Icon
eCourse: Charm School
Pairfeedbackicon
eCourse: Owning Feedback
CA thumb
eCourse: Practicing a Coaching Approach
SE Tthumb
eCourse: Get SET with your Goals
eCourse
Screenshot 2024 05 13 at 13 42 50
eCourse: Time Management and Prioritisation
eCourse
Screenshot 2023 09 25 at 14 42 28
eCourse: Mastering Delegation
eCourse
Strengths Icon
eCourse: Strengths to Influence
Screen Shot 2021 03 03 at 12 41 37
Better Briefing: A bitesize guide from Baxter & Bailey
Tool
Screen Shot 2021 03 05 at 20 58 07
Clear and simple copy
Video
MBT
Get your team talking to each other with a practical take on the Myers-Briggs personality test
Tool
Talking
Knowing me, knowing you
Tool
Tony
Course Pack: Decision Lab
Microicon
Course Pack: Micro-Habits
Mup
Course Pack: Managing Up
Feedback
Course Pack: Owning Feedback
ARC
Course Pack: Effective 1-1s
Screenshot 2021 03 19 at 11 11 41
What's your team's CAMPS score? Get a snapshot of engagement levels.
Tool
Listenup
Course Pack: Are you Listening?
Tension
And-But-Therefore — Try out a tested storytelling technique
Tool
Groups
Course Pack: Mastering Meetings & Groups
Page tosothat
To.... So That. A snappy structure to define the purpose of any meeting
Tool
Screenshot 2021 04 02 at 10 25 55
The voice in your head, and how to harness it — with psychologist Ethan Kross.
Audio
TA
Think Again, by Adam Grant
Book
The Art of Gathering, by Priya Parker
Book
RSB
Root, Stem, Branch — An organic approach for telling your own story
Tool
Diff
Never Split the Difference, by Chris Voss — Key ideas and takeaways from the best-selling-book on negotiation skills.
Book
Daniel
Mastering (Virtual) Presence, coach and facilitator Mike Sagun in conversation for the Conversation Factory
Audio
Circlesheila
Decoding Difficult Conversations — Sheila Heen unpacks the layers within those conversations you're probably avoiding.
Audio
Screenshot 2021 04 08 at 10 26 32
Course Pack: The Business Model Canvas
D Dslide
Course Pack: Delegation. Done
Albert
Course Pack: Defining Problems
Conflict
Course Pack: Constructive Conflict and Difficult Conversations
Inf
Course Pack: Influence IRL
Gravitas
Course Pack: Presence and Gravitas
Chatter Bottom
Chatter: Practical tools to apply, and harness the voice in your head
Icon Leadership Brand
eCourse: A Brand called You
Screenshot 2023 08 13 at 08 51 11
Course Pack: A Brand called You
Course Pack
MOM
Mitchell on Meetings — What we learned and where it led
Conf
Course Pack: Building Confidence
Scaling
Experiment with a 'Scaling Question' to better connect, learn and influence
WW
Course Pack: Writing Well
Cuddy Dog
Social psychologist Amy Cuddy shares powerful, actionable insights on the impact of our body language
TFF
Watch Sheila Heen explain why we need to be regularly asking for feedback, and what stops us from doing so.
Diff
Listen to former hostage Chris Voss share practical insights on better negotiation.
Time Tool
Experiment with Timeboxing for more focus and productivity
Time Tool
Build your time awareness, and reveal ways to boost productivity, with an Activity Log
Screenshot 2021 09 29 at 07 30 42
Time in tomatoes: build productivity and focus with the Pomodoro technique
PB
Six practical tools for building confidence and self-belief, shared by brain expert Ian Robertson
Screenshot 2024 08 25 at 12 27 41
Great questions to ask in coaching conversations, 1-1's and other curious contexts
Neg Slidetemplate
Course Pack: Navigating Negotiation
MT
Course Pack: Making Time
Orange
Practice the principles of persuasion from 'Godfather of Influence,' Robert Cialdini.
Circlestwo
How to be a meaningful mentor, insights from a purposeful podcast
Breathman
Mindful breathing — the foundation of focus and flow
Setback
Smarten your approach to setbacks, by trying out a Setback Story
To Think
Don't forget to diarise thinking time — experiment with a 'To Think' list
Silent Meeting
Make your next meeting a Silent Meeting
Can If Go
Immediately build your confidence, with a 'Can-If' statement
Screenshot 2022 02 09 at 07 02 17
Build belief by recognising small wins — Try a 'Done List'
Friction
Add some friction to your most common distractions
Fly
Channel that fly on the wall. Try some purposeful self talk to mitigate moments of doubt
Newcoachthumb
Micro-learning: Keeping a coaching mindset
Rest
Micro-learning: Setting Better Boundaries
Breathman
Micro-learning: Building Confidence
Premortemicon
Micro-learning: Feedback fundamentals
Presenting Head
Micro-learning: Purposeful Presenting
Time Team
Micro-learning: Finding Focus and Flow
Newpencils
Micro-learning: Writing Well
Coaching Criticism
Find the Coaching in Criticism. Things to try when feedback doesn't quite land
N Ngrab
Course Pack: Natural Networking
LWS
Course Pack: Storytelling
Spring
Experiment with a Springboard Story to communicate your change idea, and take people with you towards it.
Mentorsqarer
Evolve your 'inner mentor' — a short reflective exercise to focus your development, and the ways you can better support others
Do Story
Practical storytelling principles from Bobette Buster's book — Do: Story
Homework
Homework for Life: A ten-second daily ritual for noticing, capturing and practicing stories
Hear
Try this deep listening exercise for deeper connection and better conversations
5
Discover the impact a five minute favour can have on your relationships, and network building
Screenshot 2022 03 21 at 12 16 39
Experiment with the BRAIN model for confident decision making and problem solving
VCR
Course Pack: Voice Gym. Building your vocal confidence
22
A three minute mindset exercise, to support a coaching approach
Good Qs
Smart ways to frame questions in your next mentoring session
Car Words
Try out the CAR technique, and upgrade your understanding when interviewing someone.
J Zicon
Five powerful questions for adding impact and insight to your next interview.
Mup Icon
Five tactics for influencing those more senior
Carol Thumb
Micro-learning: Getting into a Growth Mindset
Premortemicon
Solve problems before they happen with pre-mortems
Screenshot 2022 07 18 at 12 15 27
A checklist for checklists — five things to tick off when developing a checklist
BID pic
Share genuinely useful feedback with the BID model
Pencilsoff
Seven things to avoid when writing at work
Meetings
Finding fortitude, and follow on experiments
Confidence Ecourse
eCourse: Confidence Mastery
eCourse
Screenshot 2024 05 07 at 09 37 12
Time Blocking, and bringing some colour into your calendar
Video
Undefined low 1
Kas's reflections on listening and questioning well
Video
Screenshot 2024 05 15 at 14 12 07
Matteo's coaching reflections
Video
Screenshot 2024 05 03 at 15 14 46
eCourse: Difficult Conversations
eCourse
Screenshot 2024 05 06 at 15 50 18
Worksheet: Owning Feedback
Worksheet
Screenshot 2024 05 07 at 09 41 34
Worksheet: Time Blocking
Worksheet
Screenshot 2024 05 17 at 16 04 46
Raul Aparici on mitigating impostor syndrome
Video
Screenshot 2024 05 31 at 08 27 55
Book Club: New Methods for Women — With Sharmadean Reid MBE
Audio

Course Pack: Constructive Conflict and Difficult Conversations

These curated resources, many referenced in our Constructive Conflict course, will help you to dig deeper into the topic and revisit some of the key concepts covered. We've shared the workshop slides too, for those planning to replay was covered among their teams. Embed your learning by sharing it with others!
Conflict

Listen to learn, to resolve...

Listening Pair

In this bitesize and practical 15 minute self-led course, you'll practice proven ways to purposefully enhance your listening skills — critical when it comes to reframing conflict and creating opportunities to learn.

Resources and Recommended Reading

Read: 7 Tips for Difficult Conversations

Drawing from Sheila Heen and Douglas Stone's excellent book, some fundamentals are recapped on here — in a short piece originally published in Harvard Business Review.

---

Your inner Chimp can be either your best friend or your worst enemy, and this is the Chimp Paradox. Something that can certainly derail a conversation. Below are some resources to support a deeper delve into the concept.

Read: Steve Peters — the man behind The Chimp Paradox, shares his thinking.

Watch: Manage your chimp! The Chimp Paradox by Dr Steve Peters.

Read: How parents can train their children's inner chimp.

---

Listen: Decoding Difficult Conversations

Sheila Heen unpacks the layers within those conversations you're probably avoiding. In this Knowledge Project podcast with Farnam Street, Sheila dissects conversational contexts and shares some practical insights to help us reframe the idea of 'difficult' and ensure that effective communication takes place.

---

Read: 5 Keys of Dealing with Workplace Conflict

Leadership advisor to Fortune 500 CEOs, Mike Myatt, reveals what gets in the way of a constructive conflict, and guides you through some punchy steps to turn a small conflict resolution into a bigger conflict prevention.

---

Watch: The Gift of Conflict (TEDx Talk)

Author, coach and speaker Amy Gallo offers a glimpse into her years of conflict research, and points out the constellations needed to navigate the choppy seas of difficult conversations: empathy, emotional self-awareness, and being at peace with people being angry at you.

---

Listen: Coping with Conflict at Work (Amazing if..)

You know what's brilliant? Teams that shy away from difficult conversations are less productive, less creative and less united. To put it another way - conflict is a great creative, team building tool. In this episode of award winning podcast Amazing if..., Helen and Sarah reframe conflict, and give tips, tricks and thoughts to get the most out of it.

---

Read: Crucial Conversations

A bestselling, jargon free, no-nonsense guide to the ins and outs of conflict: Crucial Conversations steps out how to create a safe space where anything can be talked about, how to remain calm when emotions explode, and how to turn even the most contentious conversation into a productive parley.

---

Listen: What's Your Problem with Workplace Conflict? (That HR Podcast)

Joined by a six nations rugby player turned HR specialist, the CEO of collaboration consultancy company Let's Go and an array of other special guests, the team at People Management show you how to launder your language, mediate conflict and have better workplace disagreements.

---

Do: 'I..' Statements

'I..' statements are disarming tools to own your feedback without pinning blame, and this handy guide offers pointers, advice and lateral resources to get the most out of them.